A "hands on" educational program

Hello Everyone,
I am trying to do a program evaluation on a hands on education program for the urology patients who are discharged with a foley catheter. This program is developed with the objectives of improving the confidence of the patients in caring for their indwelling foley catheter at home. It indeed is a good one which is greatly appreciated by the patients as well as the staff.
As I started evaluating this program I realize that it is much more than the participants acquiring knowledge and skills. It should be an outcomes based evaluation I think. The goal is to minimize anxiety and improve the condidence of patients in the care of their catheter. Any thoughts?
Mercy.